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Bespoke Training Services UK Ltd
Healthcare & Safety Training Specialists based in the East Midlands
Course List
Managing Challenging Behaviour
The law demands that the risk of workplace aggression be assessed and a strategy developed to; remove; reduce or ameliorate the risk. This 3 hour course will enable attendees to boost; their self-awareness, interpersonal and physical skills which will then increase their ability to select the right intervention, at the right time, for the right situation.
12 things you will gain from attending this course:-
· Define what is meant by challenging behaviour
· Identify personal factors that can trigger aggression
· Increase your assertion skills
· Support clients in distress
· Tune up your communication skills
· Carry out an ABC analysis of challenging behaviour
· Work out the pros and cons of over and under control
· List environmental causes of aggression
· Develop your de-escalation techniques
· Understand the legal and professional issues involved in restraint
· Be prepared when faced with danger
· Know what to do after an incident.
“Learned how to think before taking action to deal with situations better. Thanks.”
“I am pleased the course was tailored to the homes needs. It was person client specific & relevant”