bespoke training services uk ltd
“the one stop training shop”
“the one stop training shop”
Cognitive Behavioural Therapy Continence Management
Dementia Diagnosis & Treatment
Gastrostomy Tubes (Peg Feeding)
Intravenous Medicine Administartion
Learning Disability -
Moving & Handling-
Parkinson’s & Lewy Body Dementia
Venepuncture & Intravenous Cannulation
Course List
Bespoke Training Services UK Ltd
Healthcare & Safety Specialists providing health & safety training courses, health & care related training courses for care homes, nursing homes, residential homes and other healthcare providers
© 2012 Bespoke Training Services UK Ltd *** VAT Number 931 8621 23 *** Company Number 05323309 Registered in England & Wales
12 things you will gain from attending:-
|
·
|
Know when to say what you are thinking and when to listen
|
|
·
|
Identify your own and other people’s strengths
|
|
·
|
Respectfully challenge other people’s behaviour
|
|
·
|
Deliver a “bad news sandwhich”
|
|
·
|
Tune up your empathy skills
|
|
·
|
Understand when to use self-
|
|
·
|
Set SMART goals
|
|
·
|
Improve your clarification skillls
|
|
·
|
Apply the techniques of mirroring
|
|
·
|
Develop your rephrasing skills
|
|
·
|
Understand the value of being non-
|
|
·
|
Deliver feedback for the benefit of the reciever
|
Giving Effective Feedback
Feedback can be viewed as a gift if it is delivered and received in a non-defensive way. It enables people to develop faster as they learn more about themselves and increases their awareness of others. This 3 hour course provides opportunities to improve your skills at both giving & receiving feedback.
