Cognitive Behavioural Therapy Continence Management
Emergency Medication for Epilepsy
Learning Disability -
Medication Management -
Medication Management -
Mental Health Awareness-
Moving & Handling -
Parkinson’s & Lewy Body Dementia
Physical Intervention -
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Bespoke Training Services UK Ltd
Healthcare & Safety Training Specialists based in the East Midlands
Course List
This half-day course is designed for those people who are faced with difficult behavior, personally or on the phone. Attendance will help to get results from people who seem uncooperative. It will also explore tactics for handling: - anger, bullying, gossip, negativity and manipulation.
Dealing With Difficult People
12 things you will gain by attending this course:-
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Define the term assertiveness
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Differentiate assertiveness from aggression
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Say no without feeling guilty
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Give effective feedback
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Demonstrate how to effectively deal with criticism
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Demonstrate effective listening skills
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Identify your unconscious drivers
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Respectfully challenge others
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