bespoke training services uk ltd
“the one stop training shop”
“the one stop training shop”
Cognitive Behavioural Therapy Continence Management
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Gastrostomy Tubes (Peg Feeding)
Intravenous Medicine Administartion
Learning Disability -
Moving & Handling-
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Course List
Bespoke Training Services UK Ltd
Healthcare & Safety Specialists providing health & safety training courses, health & care related training courses for care homes, nursing homes, residential homes and other healthcare providers
© 2012 Bespoke Training Services UK Ltd *** VAT Number 931 8621 23 *** Company Number 05323309 Registered in England & Wales
This half-day course is designed for those people who are faced with difficult behavior, personally or on the phone. Attendance will help to get results from people who seem uncooperative. It will also explore tactics for handling: - anger, bullying, gossip, negativity and manipulation.
Dealing With Difficult People
8 things you will gain by attending this course:-
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Define the term assertiveness
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Differentiate assertiveness from aggression
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Say no without feeling guilty
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Give effective feedback
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Demonstrate how to effectively deal with criticism
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Demonstrate effective listening skills
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Identify your unconscious drivers
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Respectfully challenge others
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